Services and pricing
Two simple options for your Google Business Profile. Prices are in Canadian dollars. No HST.
Most people start with the free 3-fix list. It shows you what's worth fixing first, and you can decide from there.
Profile Fix: CAD $295, one time. No HST.
A full cleanup of your Google Business Profile, done for you.
What's included
- A before-and-after snapshot: your star rating, number of reviews, how many have a reply, and how complete your profile is
- The 3 fixes from your free list
- Your business name checked against your real sign and website (no extra keywords, which Google doesn't allow)
- Address or service area, hours, holiday hours, phone and website checked and corrected
- Your main and extra categories reviewed
- A services list and business description written in plain language, within Google's rules, covering what customers ask you most, like which areas you serve and how to book
- Attributes and opening date filled in
- Up to 10 of your own photos uploaded: logo, cover, outside, inside, team and work
- 2 starter posts
- Replies to up to 50 unanswered reviews, newest first, written for your business
- Your Google review link and QR code, plus ready-to-send wording for email, text and a printed card
- A one-page handoff sheet: what changed, your review link, and how to keep it up
How long it takes
About 5 business days after you've added me as a Manager and sent your photos and answers. Google checks some changes before they go live, which can take a few days. Changing a business name or address can make Google ask you to verify the business again. If that could happen, I'll tell you first.
A big backlog of reviews?
If you have more than 50 unanswered reviews, I'll quote it first. Nothing extra happens without your OK.
Reviews & Upkeep: CAD $149 a month. No HST.
Keeps your profile looked after, so it doesn't slide back.
What's included
- A reply to every new Google review within 2 business days (up to about 30 reviews a month; if you get more, we'll talk it over)
- Review requests kept going: the same message and link to every customer, a monthly reminder for your team, and a refreshed card or QR code if you need one
- 2 Google posts a month
- A monthly profile check: hours, holiday hours ahead of each holiday, and any edits Google or the public have suggested
- Clearly fake or rule-breaking reviews reported through Google's official process
- A short monthly note: new reviews, your rating, how many have replies, and what I did
Month to month. Cancel any time with 30 days' notice.
You can sign up for Reviews & Upkeep on its own. You don't need the Profile Fix first.
What's not included
I'd rather be clear up front. These aren't part of either option:
- Creating a brand-new profile, or getting a suspended profile back. I'm happy to quote those separately.
- Photography. I use your own photos.
- Removing reviews. Only Google decides that. I can report reviews that break Google's rules, but I can't promise they'll come down.
- Website changes, ads, directory listings or social media
- Any guarantee of rankings or star ratings
How I work
- You stay the owner. You add me as a Manager on your profile. I never ask for your password, and you can remove me any time.
- Honest reviews only. I don't buy reviews, write fake ones, or offer customers rewards for reviews. Those break Google's rules and can get a profile penalized. Every customer gets the same honest request.
- Private details stay private. Review replies never mention account details, addresses, amounts or anything from your customer files.
- Tricky reviews come to you first. Anything involving legal threats, money disputes or safety, I'll draft and send to you before it's posted.
What I need from you
- Add me as a Manager on your Google Business Profile. I'll send you the steps. It takes a couple of minutes.
- Your logo and 5 to 15 real photos: outside, inside, your team and your work.
- A quick check of your hours (including holidays), service area, services and the year you opened.
- One person I can ask about tricky reviews, who can get back to me within a day or two.
Paying
You pay when the work is done. The invoice is due within 7 days. Interac e-Transfer or cheque.
More than one location?
If you have several locations or buildings, each with its own Google profile, ask me for a price.
Questions about the services
Why do you need Manager access?
Will you ask my customers for 5-star reviews?
What if a review is fake?
Is there tax on top?
Do you work with businesses outside HRM?
Start with the free list
Not sure what your profile needs? I'll look it over and email you 3 specific fixes. Free, no obligation, no password needed.